Privacy policy
Privacy Policy
Privacy Policy – Frigusly
Last updated: 25 June 2026.
This privacy policy describes how Frigusly (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services, or make a purchase from Frigusly (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this privacy policy.
Please read this privacy policy carefully.
Changes to This Privacy Policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processing partners, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, and other features and functionality related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In that case, Shopify will process your information as set out in its privacy policy and consumer privacy policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to present you with offers relating to our products or services.
This processing may include using your data to personalise the Services and advertising displayed on our Site as well as on other websites.
In accordance with Swiss data protection law (including the Federal Act on Data Protection – FADP), this processing is based on our legitimate interest in promoting and developing our products and services. Where required by applicable law, in particular for users located in the European Economic Area (EEA), this processing is based on Article 6(1)(f) of the General Data Protection Regulation (GDPR) or on your prior consent.
You may object to the use of your personal data for marketing purposes, or withdraw your consent, at any time, in accordance with applicable law.
Security and Fraud Prevention. We use your personal information to detect, investigate, and take action against potentially fraudulent, illegal, or malicious activity.
If you choose to use our Services and create an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
In accordance with Swiss data protection law, in particular the Federal Act on Data Protection (FADP), this processing is based on our legitimate interest in ensuring the security of our site, services and users.
Where you reside in the European Economic Area (EEA), the processing of your personal data is also based on our legitimate interest, in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR).
Communicating with You and Improving the Services. We use your personal information to provide effective customer service and to continually improve our Services.
This processing enables us, among other things, to respond to your enquiries, ensure quality follow-up, and optimise your user experience, within the context of our business relationship.
In accordance with Swiss data protection law, in particular the Federal Act on Data Protection (FADP), this processing is based on our legitimate interest in ensuring our responsiveness, providing effective services, and maintaining a business relationship with you.
Where you reside in the European Economic Area (EEA), the processing of your personal data is also based on our legitimate interest, in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR).
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store on Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to conduct analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimise the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, for legitimate purposes, and other reasons subject to this privacy policy. This may include:
Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order fulfilment, and shipping).
Business and marketing partners to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or within our group of companies, in our legitimate interest to run a successful business.
As part of a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
We have disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above, in the "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" sections:
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, order fulfilment partners, customer service partners, and data analytics providers) |
| Commercial information such as order information, purchase information, and customer service information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Affiliates |
| Geolocation data such as locations derived from an IP address or other technical measures |
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities, as described above.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or that we do not control, you should review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public areas, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation on its use by us or by such third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed in the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this privacy policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security". Any information you send us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances, and in some cases, we may decline your request as permitted by law.
Right to access/know: You may have the right to request access to the personal information we hold about you, including details relating to how we use and share it.
Right to delete: You may have the right to request that we delete personal information we maintain about you.
Right to correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain exceptions.
Right to opt out of sale, sharing, or targeted advertising: You may have the right to direct us not to "sell" or "share" your personal information, or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of "sale" or "sharing" of information for the device and browser you use to visit the Site.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw such consent.
Appeal: You may have the right to appeal our decision if we decline to process your request. You may do so by responding directly to our refusal.
Managing communication preferences: We may send you promotional emails, which you may opt out of at any time using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding to your request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by staff and third-party service providers and partners in these countries.
Where we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or an equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer is to a country that has been found to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of the rights available to you, please call us or email us at contact@frigusly.com, or contact us by post at Boulevard de Saint-Georges 4, 1205 Geneva, Switzerland.
For the purposes of applicable data protection laws, and unless otherwise stated explicitly, we are the data controller responsible for your personal information.